Return and Cancellation Policy

This policy applies to paid digital wellness services supplied by Glowbioia to freelancers, offices, and teams.

Service category

Our offering is a professional digital service. No physical goods are delivered.

Cancellation before commencement

Cancellation requested at least 7 calendar days before the confirmed start date is generally eligible for full refund, unless prepaid custom materials have already been delivered.

Rescheduling process

Requests made at least 72 hours before a scheduled session are usually rescheduled without additional fee, depending on facilitator availability.

Mid-program adjustments

If delivery has started, any refund review is assessed fairly based on completed sessions, consumed preparation effort, and agreed program milestones.

Business and consumer rights

Nothing in this policy limits rights or remedies that may apply under the Consumer Guarantees Act 1993 or other mandatory New Zealand legislation.

Request channel and timing

Submit requests to message@glowbioia.world with booking details. We aim to acknowledge requests within 5 business days and resolve outcomes as soon as practicable.

Record retention

Refund and billing records may be stored for statutory accounting and compliance periods required in New Zealand.

Contact

Glowbioia, Unit 1A/11 Freeman Way, Manukau City Centre, Auckland 2014, New Zealand. Phone: +6492420365.