Privacy Policy
This policy explains how Glowbioia handles personal information in line with the Privacy Act 2020 (New Zealand) and related international privacy principles.
What personal information we collect
We may collect your name, email address, phone number, organisation details, inquiry content, and technical information needed for site security and performance.
How we collect information
Information is collected directly from you through web forms, email, phone contact, and ordinary website usage signals where consent has been provided.
Why we use your information
We use information to respond to inquiries, provide requested services, maintain service quality, issue invoices, meet legal obligations, and protect website integrity.
Disclosure to third parties
We may share relevant data with vetted service providers supporting hosting, communications, or administration. These providers operate under confidentiality and data-protection obligations.
International processing
Where data is processed outside New Zealand, we use reasonable safeguards and contractual controls to maintain standards comparable to NZ privacy requirements.
Retention period
General inquiry records are stored for up to 24 months. Service and accounting records are retained for periods required under tax and commercial recordkeeping obligations.
Your rights
You may request access to your personal information and ask for correction under the Privacy Act 2020. You may also request deletion where lawful and operationally appropriate.
Security measures
We apply role-based access control, encrypted transit where available, and periodic reviews of storage and processing practices to reduce unauthorised access risk.
Complaint pathway
If you have concerns, contact us first so we can address them promptly. If unresolved, you may contact the Office of the Privacy Commissioner in New Zealand.
Contact details
Glowbioia, Unit 1A/11 Freeman Way, Manukau City Centre, Auckland 2014, New Zealand. Email: message@glowbioia.world. Phone: +6492420365.