Step 1: Submit details
Email message@glowbioia.world with your name, contact details, relevant dates, and a clear summary of your concern.
Step 2: Acknowledgement
We aim to acknowledge complaints within 5 business days and may request additional information if needed.
Step 3: Review and response
We review supporting records and provide a written response, including proposed next steps, generally within 15 business days.
Step 4: Escalation options
If unresolved, parties may seek independent advice or use available New Zealand dispute channels where appropriate under applicable law.
Privacy of complaint records
Complaint records are handled under our Privacy Policy and retained only as long as reasonably required for legal and operational purposes.